{"id":14665,"date":"2025-10-09T23:26:57","date_gmt":"2025-10-09T21:26:57","guid":{"rendered":"https:\/\/eloya.be\/?post_type=nieuws&#038;p=14665"},"modified":"2025-10-09T23:33:41","modified_gmt":"2025-10-09T21:33:41","slug":"facture-impayee-que-faire","status":"publish","type":"nieuws","link":"https:\/\/eloya.be\/fr\/actualit\u00e9s\/facture-impayee-que-faire\/","title":{"rendered":"Facture impay\u00e9e, que faire?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-vriendelijk-maar-kordaat-herinneren\"><b>Relancer poliment mais fermement<\/b><\/h2>\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">D\u00e8s qu\u2019une facture atteint son \u00e9ch\u00e9ance sans avoir \u00e9t\u00e9 r\u00e9gl\u00e9e, la premi\u00e8re \u00e9tape est la <\/span><b>relance amiable<\/b><span style=\"font-weight: 400;\">. Il s\u2019agit simplement de rappeler \u00e0 votre client que la facture n\u2019a pas encore \u00e9t\u00e9 pay\u00e9e. Il est recommand\u00e9 d\u2019envoyer un <\/span><b>email ou courrier de relance<\/b><span style=\"font-weight: 400;\"> clair et professionnel, en mentionnant :<\/span><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Le num\u00e9ro de la facture concern\u00e9e<\/li>\n\n\n\n<li>La date d\u2019\u00e9ch\u00e9ance initiale<\/li>\n\n\n\n<li>Le montant d\u00fb<\/li>\n\n\n\n<li>Une demande de r\u00e9gularisation rapide<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Un ton courtois mais ferme est \u00e0 privil\u00e9gier afin de pr\u00e9server la relation commerciale.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-een-ingebrekestelling-versturen\"><b>Envoyer une mise en demeure<\/b><\/h2>\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Si la relance amiable reste sans r\u00e9ponse, l\u2019\u00e9tape suivante est <\/span><b>la mise en demeure de payer<\/b><span style=\"font-weight: 400;\">. Il s\u2019agit d\u2019un courrier officiel, souvent envoy\u00e9 par lettre recommand\u00e9e avec accus\u00e9 de r\u00e9ception. <\/span><b>Ce document a une valeur juridique importante et peut \u00eatre utilis\u00e9 comme preuve en cas de proc\u00e9dure judiciaire.<\/b><br\/><br\/><br style=\"font-weight: 400;\"\/><br style=\"font-weight: 400;\"\/><\/p>\n\n<p class=\"wp-block-paragraph\">La mise en demeure doit :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Mentionner clairement le montant de la dette<\/li>\n\n\n\n<li>Exiger le paiement sous un d\u00e9lai pr\u00e9cis (souvent 8 \u00e0 15 jours)<\/li>\n\n\n\n<li>Indiquer les cons\u00e9quences en cas de non-paiement (int\u00e9r\u00eats de retard, frais suppl\u00e9mentaires, recours juridique)<br\/><\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\" id=\"h-contacteer-eloya-voor-de-invordering-van-openstaande-schulden\"><b>Contactez ELOYA pour le recouvrement de cr\u00e9ances.<\/b><\/h2>\n\n<p class=\"wp-block-paragraph\">Si les \u00e9tapes pr\u00e9c\u00e9dentes ne donnent aucun r\u00e9sultat, <a href=\"https:\/\/eloya.be\/fr\/contacter\/\">vous pouvez faire appel \u00e0 ELOYA<\/a> pour le recouvrement des cr\u00e9ances impay\u00e9es. En tant que membre, vous b\u00e9n\u00e9ficiez de ce service, qui permet souvent d\u2019\u00e9viter des proc\u00e9dures judiciaires longues et co\u00fbteuses.<\/p>\n\n<p class=\"wp-block-paragraph\">Nous contactons le d\u00e9biteur par l\u2019interm\u00e9diaire de notre avocat afin de lui demander de r\u00e9gler le paiement dans les plus brefs d\u00e9lais. Si cela ne m\u00e8ne pas \u00e0 un r\u00e9sultat positif, les d\u00e9marches judiciaires n\u00e9cessaires sont alors entreprises en concertation avec notre avocat.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-voorkomen-is-beter-dan-genezen-goede-praktijken\"><b>Pr\u00e9venir les impay\u00e9s : bonnes pratiques \u00e0 adopter<\/b><\/h2>\n\n<p class=\"wp-block-paragraph\">Pour \u00e9viter d\u2019en arriver l\u00e0, quelques pr\u00e9cautions simples peuvent \u00eatre prises :<\/p>\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Toujours \u00e9tablir un <\/span><b>devis sign\u00e9<\/b><span style=\"font-weight: 400;\"> avant les travaux<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Pr\u00e9ciser des <\/span><a href=\"https:\/\/eloya.be\/fr\/categorie-fr\/modele-de-documents\/conditions-generales\/\"><b>conditions g\u00e9n\u00e9rales de vente<\/b><\/a><span style=\"font-weight: 400;\">\u00a0claires<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Demander un <\/span><b>acompte<\/b><span style=\"font-weight: 400;\"> avant le d\u00e9but de la mission<\/span><\/li>\n\n\n\n<li>Effectuer un suivi rigoureux de la facturation<\/li>\n<\/ul>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center wp-block-paragraph\"><i><span style=\"font-weight: 400;\">Pour toute assistance, n\u2019h\u00e9sitez pas \u00e0 contacter <a href=\"https:\/\/eloya.be\/fr\/contacter\/\">ELOYA.<\/a> Nous vous accompagnons dans la gestion de vos factures impay\u00e9es et vous offrons des conseils adapt\u00e9s \u00e0 votre situation professionnelle.<\/span><\/i><br\/><br\/><br style=\"font-weight: 400;\"\/><br style=\"font-weight: 400;\"\/><\/p>\n<\/blockquote>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Relancer poliment mais fermement D\u00e8s qu\u2019une facture atteint son \u00e9ch\u00e9ance sans avoir \u00e9t\u00e9 r\u00e9gl\u00e9e, la premi\u00e8re \u00e9tape est la relance amiable. Il s\u2019agit simplement de rappeler \u00e0 votre client que la facture n\u2019a pas encore \u00e9t\u00e9 pay\u00e9e. Il est recommand\u00e9 d\u2019envoyer un email ou courrier de relance clair et professionnel, en mentionnant : Un ton [&hellip;]<\/p>\n","protected":false},"author":43,"featured_media":14668,"parent":0,"template":"","class_list":["post-14665","nieuws","type-nieuws","status-publish","has-post-thumbnail","hentry"],"_wpml_post_translation_editor_native":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Facture impay\u00e9e, que faire?<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment g\u00e9rer efficacement le non-paiement d\u2019une facture client avec nos conseils et l\u2019accompagnement de notre F\u00e9d\u00e9ration Professionnelle.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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